Shipping policy
Privacy policy
At Sealed Box TCG, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use our services, or make a purchase from our online store.
1. Information We Collect
When you visit our store or complete a purchase, we collect certain information necessary to process your order and improve your shopping experience:
Personal Identifiers: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment details are collected securely through our payment processors (such as Shopify Payments). We do not store your complete credit card numbers or sensitive financial data on our servers.
Device and Usage Information: IP address, browser type, time zone, and cookies used to optimize your experience on our website.
2. How We Use Your Information
We use the personal information we collect for the following business purposes:
Order Fulfillment: To process payments, arrange for shipping, and provide you with order confirmations and invoices.
Customer Communication: To respond to your questions, process cancellation requests within the 24-hour window, and provide updates regarding your order.
Fraud Prevention: To screen our orders for potential risk or fraud, protecting both our customers and our business.
Marketing Compliance: If you explicitly opt-in, we may send you updates regarding new product drops, collections, or special promotions.
3. Sharing Your Personal Information
We do not sell your personal data. We only share your information with trusted third-party service providers to help us operate our store:
Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information on their official privacy page.
Shipping Carriers: We share your shipping address and contact info with logistics providers to deliver your packages.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security and Integrity
We implement industry-standard security measures, including SSL encryption, to safeguard your personal data during transmission and storage. While no method of online transmission is 100% secure, we follow all PCI-DSS requirements to protect your sensitive data.
5. Your Rights
Depending on your location, you may have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, please contact us directly through our official customer support email.